Customer Satisfaction.

Dataset Identification:

Resource Abstract:
description: Austin Energy is proactive in addressing customer needs and regularly monitors customer satisfaction through customer surveys. In recent years, overall customer satisfaction has gone down. The drivers of the lower satisfaction are customer perceptions of price and value resulting from an overall increase in utility bills, despite Austin Energy providing reasonable and affordable electric rates. Residential and Commercial surveys are conducted quarterly while key account surveys are administered annually. Find more information at http://austinenergy.com/go/reports.; abstract: Austin Energy is proactive in addressing customer needs and regularly monitors customer satisfaction through customer surveys. In recent years, overall customer satisfaction has gone down. The drivers of the lower satisfaction are customer perceptions of price and value resulting from an overall increase in utility bills, despite Austin Energy providing reasonable and affordable electric rates. Residential and Commercial surveys are conducted quarterly while key account surveys are administered annually. Find more information at http://austinenergy.com/go/reports.
Citation
Title Customer Satisfaction.
creation  Date   2018-03-08T14:32:35.577878
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Resource distribution information

Digital Transfer Options
Linkage for online resource
name Dublin Core references URL
URL: https://data.austintexas.gov/api/views/aw6n-x665/rows.csv?accessType=DOWNLOAD
protocol WWW:LINK-1.0-http--link
link function information
Description URL provided in Dublin Core references element.
Linkage for online resource
name Dublin Core references URL
URL: https://data.austintexas.gov/api/views/aw6n-x665/rows.rdf?accessType=DOWNLOAD
protocol WWW:LINK-1.0-http--link
link function information
Description URL provided in Dublin Core references element.
Linkage for online resource
name Dublin Core references URL
URL: https://data.austintexas.gov/api/views/aw6n-x665/rows.json?accessType=DOWNLOAD
protocol WWW:LINK-1.0-http--link
link function information
Description URL provided in Dublin Core references element.
Linkage for online resource
name Dublin Core references URL
URL: https://data.austintexas.gov/api/views/aw6n-x665/rows.xml?accessType=DOWNLOAD
protocol WWW:LINK-1.0-http--link
link function information
Description URL provided in Dublin Core references element.

Metadata data stamp:  2018-08-06T19:35:40Z
Resource Maintenance Information
maintenance or update frequency: 
notes: This metadata record was generated by an xslt transformation from a dc metadata record; Transform by Stephen M. Richard, based on a transform by Damian Ulbricht. Run on 2018-08-06T19:35:40Z
Metadata contact - pointOfContact
organisation Name  CINERGI Metadata catalog
Contact information
Address
electronic Mail Address cinergi@sdsc.edu
Metadata language  eng
Metadata character set encoding:   utf8
Metadata standard for this record:  ISO 19139 Geographic Information - Metadata - Implementation Specification
standard version:  2007
Metadata record identifier:  urn:dciso:metadataabout:eb40746b-617e-41b9-8229-2c2b4a574469

Metadata record format is ISO19139 XML (MD_Metadata)