Dataset Identification:
Resource Abstract:
- description: <p>The IT Performance Dashboard is a trusted source for IT performance information across VA. This is available
only on the VA intranet. The dashboard is a collection of information from Regions, VISNs, Facilities, and other VA offices
across a range of departments within the Office of Information &amp; Technology (OIT) from Product Development and Information
Security to Human Resources to Finance. It presents often-complex information in easy-to-understand dashboard reports.Currently,
you can see performance reports relating to Customer Service, Service Level Agreements (SLAs), Systems, Monthly Performance
Reports (MPR), IT Assets and Debt Score, Human Resources, and Network/Security. There is also a Facility CIO Center tab where
you can see Quarterly Performance Reviews, an OIT Daily Brief tab where you can access OIT Daily Brief Reports, and a Product
Delivery tab that takes you to the PMAS Dashboard. As the IT Performance Dashboard continues to evolve, you will be able to
see a broader range of performance information including custom reports, upon request.This page displays the Service Level
Agreement (SLA) Reports on the IT Dashboard: Administrative Data Repository Availability: This report displays the percentage
of total monthly availability for the ADR system. The ADR system is the primary My HealtheVet (MHV) data store that serves
as the authoritative source for MHV application demographic, identity management, and eligibility/enrollment information for
all clinical patients and administrative staff. Abandonment Rate: This report captures and reflects the percentage of callers
that disconnect the call before having their call answered. Clicking on any of the lines on the chart denoting Regions will
enable the user to drill down and view the Campus level data. Exchange Availability: This report provides server availability
for all the Exchange servers. Clicking on any of the lines on the chart denoting Regions will enable the user to drill down
and view the server level data. In April-May 2014, we (ITPD team) discovered three servers in VISN 9 that were reporting less
than 50% availability. We looked into these servers with the Exchange team and learned that they were not configured properly
for SCOM. The Exchange team has resolved the issue as of April 20th and these servers are now reporting as they should. If
you have questions please do not hesitate to contact us. Vitria Interface Engine Availability: This report displays the percentage
of total monthly availability for the enterprise VIE, which is used for the reliable and timely transmission of data between
VistA and other systems.</p>; abstract: <p>The IT Performance Dashboard is a trusted source for IT performance
information across VA. This is available only on the VA intranet. The dashboard is a collection of information from Regions,
VISNs, Facilities, and other VA offices across a range of departments within the Office of Information &amp; Technology
(OIT) from Product Development and Information Security to Human Resources to Finance. It presents often-complex information
in easy-to-understand dashboard reports.Currently, you can see performance reports relating to Customer Service, Service Level
Agreements (SLAs), Systems, Monthly Performance Reports (MPR), IT Assets and Debt Score, Human Resources, and Network/Security.
There is also a Facility CIO Center tab where you can see Quarterly Performance Reviews, an OIT Daily Brief tab where you
can access OIT Daily Brief Reports, and a Product Delivery tab that takes you to the PMAS Dashboard. As the IT Performance
Dashboard continues to evolve, you will be able to see a broader range of performance information including custom reports,
upon request.This page displays the Service Level Agreement (SLA) Reports on the IT Dashboard: Administrative Data Repository
Availability: This report displays the percentage of total monthly availability for the ADR system. The ADR system is the
primary My HealtheVet (MHV) data store that serves as the authoritative source for MHV application demographic, identity management,
and eligibility/enrollment information for all clinical patients and administrative staff. Abandonment Rate: This report captures
and reflects the percentage of callers that disconnect the call before having their call answered. Clicking on any of the
lines on the chart denoting Regions will enable the user to drill down and view the Campus level data. Exchange Availability:
This report provides server availability for all the Exchange servers. Clicking on any of the lines on the chart denoting
Regions will enable the user to drill down and view the server level data. In April-May 2014, we (ITPD team) discovered three
servers in VISN 9 that were reporting less than 50% availability. We looked into these servers with the Exchange team and
learned that they were not configured properly for SCOM. The Exchange team has resolved the issue as of April 20th and these
servers are now reporting as they should. If you have questions please do not hesitate to contact us. Vitria Interface Engine
Availability: This report displays the percentage of total monthly availability for the enterprise VIE, which is used for
the reliable and timely transmission of data between VistA and other systems.</p>
Citation
- Title IT Performance Dashboard: Service Level Agreement (SLA) Dashboard.
-
- creation Date
2018-04-11T02:15:03.299335
Resource language:
Processing environment:
Back to top:
Metadata data stamp:
2018-08-06T19:37:55Z
Resource Maintenance Information
- maintenance or update frequency:
- notes: This metadata record was generated by an xslt transformation from a dc metadata record; Transform by Stephen M. Richard, based
on a transform by Damian Ulbricht. Run on 2018-08-06T19:37:55Z
Metadata contact
-
pointOfContact
- organisation Name
CINERGI Metadata catalog
-
- Contact information
-
-
- Address
-
- electronic Mail Address cinergi@sdsc.edu
Metadata language
eng
Metadata character set encoding:
utf8
Metadata standard for this record:
ISO 19139 Geographic Information - Metadata - Implementation Specification
standard version:
2007
Metadata record identifier:
urn:dciso:metadataabout:4cecfddc-b8ad-4c08-8efc-dd0b7709c08a
Metadata record format is ISO19139 XML (MD_Metadata)