The IT Performance Dashboard a trusted source for IT performance information across VA. This is available only on the VA intranet.
The dashboard is a collection of information from Regions, VISNs, Facilities, and other VA offices across a range of departments
within the Office of Information & Technology (OIT) from Product Development and Information Security to Human Resources to
Finance. It presents often-complex information in easy-to-understand dashboard reports. Currently, you can see performance
reports relating to Customer Service, Service Level Agreements (SLAs), Systems, Monthly Performance Reports (MPR), IT Assets
and Debt Score, Human Resources, and Network/Security. There is also a Facility CIO Center tab where you can see Quarterly
Performance Reviews, an OIT Daily Brief tab where you can access OIT Daily Brief Reports, and a Product Delivery tab that
takes you to the PMAS Dashboard. As the IT Performance Dashboard continues to evolve, you will be able to see a broader range
of performance information including custom reports, upon request. This page displays the Systems Dashboard within the IT
Dashboard: - VistA Availability: This report measures and displays the percentage of time the RPC Broker service (CPRS) was
available on the data server for all the sites located in the data centers. Clicking on any of the lines denoting Regions
will enable the user to drill down and view the data at the VISN level and further at the Server level. Blue Button Users
- First-Time and Returning Users: This report displays the First-Time Users and Returning Users that have accessed the Blue
Button service for My HealtheVet. A new user is one that has never used the Blue Button to perform an activity before, while
a returning user is one that has used the Blue Button on a previous occasion to perform any activity. Clicking on any of the
bars on the chart denoting the Months will enable the user to drill down and view the daily level data associated with the
users. Keep date range selection within 18 months for optimal viewing of the charts. - Availability of Enterprise Hosted Systems:
These reports displays the percentage of total monthly availability for ADR, ACS, BDN, CH33, HDR, MPI, MHV, VETSNET, VVA,
and VIE. - Blue Button Activity: This report displays Blue Button information for the types of data viewed and downloaded
by users that have performed those actions, in addition to the different types of data downloaded by users - consisting of
Blue Button, Txt, and PDF. Clicking on any of the bars on the chart denoting the Months will enable the user to drill down
and view the daily level data associated with the activity; or in the case of Downloaded Data, the system will first present
a breakdown of the downloaded data type, and then the daily level data associated with the information. Keep date range selection
within 18 months for optimal viewing of the charts. - VANTS: The following reports are included: Number of Audio Conferences,
Total Number of Minutes, Average Number of Calls, Expand Cost Summary Report Cost Summary Report - PIV: The following reports
are included: Number of Cards Issued , Applications By Stages, % of Cards Issued, Cost Center -National Cemetery Administration
(NCA): These reports displays the percentage of total monthly availability for AMAS, BOSS, Feith Databases