Dataset Identification:
Resource Abstract:
- SSA's basic IT Service Management tool used to identify and track authorized changes to the Production IT environment; identify
and track Incidents and Problems within that environment; support Service Desk interactions with internal users; as well as
manage and track IT assets and configurable items within the Agency's CMDB. It runs on Hewlett Packard's Service Manager software.
Citation
- Title Change Asset Problem Reporting System
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- revision Date
2016-04-28
Theme keywords (theme):
ITSM
change management
configuration management
incident management
problem management
production IT
request management
Resource language:
Constraints on resource usage:
-
- Constraints
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- Use limitation statement:
- non-public
point of contact
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publisher
- individual Name {u'hasEmail': u'mailto:da.mailbox@ssa.gov', u'fn': u'Data Administrator'}
- organisation Name
{u'name': u'Social Security Administration'}
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- Contact information
-
-
- Address
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- electronic Mail Address
Back to top:
Metadata data stamp:
2016-04-28
Metadata contact
-
publisher
Metadata scope code
dataset
Metadata standard for this record:
ISO 19115:2003 - Geographic information - Metadata
standard version:
ISO 19115:2003
Metadata record identifier:
US-GOV-SSA-526
Metadata record format is ISO19139 XML (MD_Metadata)