Dataset Identification:
Resource Abstract:
- description: Information on all MC311 Service Requests received (via email or phone) since July 1, 2012. This data is updated
daily. The PIO s business requirement includes adding the following data elements to the new and enhanced open data site being
proposed by DTS. This data is derived from requests for service which originate in the CSC, from the County s web portal,
and via walk-ins from county departments including but not limited to DHCA. SLA to indicate the number of days in county business
days the department has to fulfill the request. County business days must exclude weekends, county holidays and days when
the county is closed due to inclement weather (snow days, etc) per CountyStat s business requirement. This field has been
published in the existing MC311 Service Requests dataset with the field name Attached Solution SLA Days . +/- SLA to indicate
the number of days a service request is over or under SLA as is currently measured by CountyStat. The following 4 fields will
be added to fulfill this line item # of days open Number of County Business days the Service Request has been opened. Within
SLA Window? - To indicate the number of days a service request is over or under SLA as is currently measured by CountyStat.
SLA Yes Number of days to fulfill the service request is under the SLA window. SLA No - Number of days to fulfill the service
request is over the SLA window.; abstract: Information on all MC311 Service Requests received (via email or phone) since July
1, 2012. This data is updated daily. The PIO s business requirement includes adding the following data elements to the new
and enhanced open data site being proposed by DTS. This data is derived from requests for service which originate in the CSC,
from the County s web portal, and via walk-ins from county departments including but not limited to DHCA. SLA to indicate
the number of days in county business days the department has to fulfill the request. County business days must exclude weekends,
county holidays and days when the county is closed due to inclement weather (snow days, etc) per CountyStat s business requirement.
This field has been published in the existing MC311 Service Requests dataset with the field name Attached Solution SLA Days
. +/- SLA to indicate the number of days a service request is over or under SLA as is currently measured by CountyStat. The
following 4 fields will be added to fulfill this line item # of days open Number of County Business days the Service Request
has been opened. Within SLA Window? - To indicate the number of days a service request is over or under SLA as is currently
measured by CountyStat. SLA Yes Number of days to fulfill the service request is under the SLA window. SLA No - Number of
days to fulfill the service request is over the SLA window.
Citation
- Title MC311 Service Requests.
-
- creation Date
2018-06-06T01:17:27.162609
Resource language:
Processing environment:
Back to top:
Metadata data stamp:
2018-08-06T22:25:01Z
Resource Maintenance Information
- maintenance or update frequency:
- notes: This metadata record was generated by an xslt transformation from a dc metadata record; Transform by Stephen M. Richard, based
on a transform by Damian Ulbricht. Run on 2018-08-06T22:25:01Z
Metadata contact
-
pointOfContact
- organisation Name
CINERGI Metadata catalog
-
- Contact information
-
-
- Address
-
- electronic Mail Address cinergi@sdsc.edu
Metadata language
eng
Metadata character set encoding:
utf8
Metadata standard for this record:
ISO 19139 Geographic Information - Metadata - Implementation Specification
standard version:
2007
Metadata record identifier:
urn:dciso:metadataabout:e9a8fb15-9d16-4471-8acc-b74967d2059e
Metadata record format is ISO19139 XML (MD_Metadata)